Emergency Information Guide
Medicine That Remembers™
This guide helps you decide what to do when you or a loved one needs urgent care. When in doubt, it's always better to be safe.
Where Should I Go?
Call 911
Life-threatening emergency
Chest pain, can't breathe, stroke, severe bleeding, unconscious
Emergency Room
Serious but stable
Broken bones, deep cuts, high fever with stiff neck
Urgent Care
Same-day care needed
Sprains, minor burns, ear infections, flu symptoms
Message Clinic
Can wait 1-2 days
Medication refills, mild cold, follow-up questions
Key Phone Numbers
Know the Signs
Warning Signs:
- •Chest pain, pressure, squeezing, or tightness
- •Pain spreading to arm, neck, jaw, or back
- •Shortness of breath
- •Cold sweats, nausea, or lightheadedness
- •Feeling of doom or that something is very wrong
Note: Women may have different symptoms like unusual tiredness, back pain, or stomach discomfort instead of chest pain.
What to Do While You Wait:
- ☐Sit or lie down in a comfortable position
- ☐Chew one aspirin (325 mg) if not allergic and no bleeding problems
- ☐Loosen any tight clothing
- ☐Stay calm and try to breathe slowly
- ☐Unlock your door so paramedics can get in
Washington Crisis Lines
Emergency Rooms by Region
Member Resources
Emergency guides and quick reference materials are available through your patient portal.
Access Patient PortalWhen in doubt, it's always better to be safe.
If you're not sure whether something is an emergency, call 911 or go to the emergency room.
For non-emergency questions or to join our practice:
Contact Sankofa Family MedicineThis information is for educational purposes only and does not constitute medical advice. In case of emergency, always call 911.
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